At Black and White Shoes, we are committed to ensuring your shopping experience is smooth and satisfactory. Since we operate as an affiliate website, please note that Black and White Shoes does not sell products directly and, therefore, does not process returns, exchanges, or refunds for items purchased through third-party retailers. The following policy provides guidance on how to handle returns and refunds when purchasing through our affiliate links.
Refund and Returns Policy for Black and White Shoes
1. Third-Party Retailers’ Policies
When you click on a product link on Black and White Shoes, you will be redirected to a third-party retailer’s website to complete your purchase. Each retailer has its own Refund and Returns Policy, which may differ from ours. We encourage you to carefully review the return and refund policies of these third-party websites before making a purchase, as they will govern any returns or refunds.
2. Returning or Exchanging Products
If you need to return or exchange a product, please follow these steps:
- Visit the third-party retailer’s website where you made the purchase.
- Review their return policy to ensure the product is eligible for return or exchange.
- Contact the retailer’s customer service team directly, following their provided instructions for initiating the return or exchange.
Black and White Shoes is not responsible for any return or exchange processes, nor do we influence the third-party retailer’s policies.
3. Refunds
All refunds are processed according to the policies of the respective third-party retailer. If you are eligible for a refund, please contact the retailer directly to initiate and process your refund request. We recommend keeping a record of your order confirmation and any communication with the retailer’s customer service to facilitate the process.
4. Cancellations
Order cancellations are subject to the terms set by the third-party retailer from which you purchased the item. Please review the retailer’s cancellation policy and contact them promptly if you need to cancel your order.
5. Contacting Us
If you have any questions about this policy or need assistance finding the contact information of a third-party retailer, feel free to reach out to us at sales@serakichu.com. We will do our best to provide guidance; however, we are unable to handle returns or refunds directly.
Important Reminder
Black and White Shoes is an affiliate website only and does not manage product sales, returns, or refunds. All queries or issues regarding the quality, returns, or refunds of items purchased should be directed to the relevant third-party retailer.